As a business owner who has multiple things on their plate, it can sometimes be challenging to answer incoming phone calls. Unanswered and missed calls cost money and might mean losing customers to competitors and could significantly hurt your reputation. This is where a phone answering service comes in, which receives, and answers calls on your behalf and can optimise your communication and profitability! Here are five ways that a phone answering service will benefit businesses of all industries and sizes!
Take every opportunity by never missing a call again
Customers today can easily find a new company if they can’t reach you. They might call one of your competitors straight after you didn’t pick up the phone. It can be costly for your business to lose customers when you don’t answer your phone and might even mean that you don’t have enough jobs to do at some point. A phone answering service ensures that you never miss a call again. We will take note of every message and question that potential and current customers have for you. You will never have to listen to a customer voice mail or call a disappointed customer again! A phone answering service ensures that you capture every business opportunity that comes your way.
Grow your income while increasing your productivity
Every phone call you receive will likely bring more revenue to your business. By never missing an opportunity, you will increase your income and ensure that there is always ongoing work that needs to be done. However, being on the phone regularly can impact your productivity, always having to break up getting a job completed and hearing your phone ringing during a meeting. It can be a distraction that might affect your work and performance and could hurt your business output. A phone answering service ensures that you can keep doing your everyday job by still receiving all the important questions and information from customers. They are a great filter and reduce the amount of time you spend on correspondence.
Save money
Hiring a full-time or part-time receptionist can be costly for your business, and you might not be at that stage of growth yet, not to mention what happens when they are sick or take annual leave. A phone answering service eliminates your need to get an additional team member and all the time-consuming tasks that come with finding the right employee. This service is also very flexible, which means that you can increase or reduce the usage with your business needs without having an employee that has nothing to do in certain periods. We ensure that you don’t have costly business overheads that you don’t need and offer a professional service.
Service right throughout business hours
Today customers expect their phone to be answered every hour of the day. A phone answering service can be used for calls during the full business day, your’re not waiting on a staff member to come in if they work part time. The service can be fully tailored to your needs to ensure that the phone is answered every business hour. Clients are becoming more and more demanding to have access to information immediately, so it is crucial that you stay on top of your business at all times. Your availability can increase your competitive advantage significantly and set you apart from your customers.
Increase your businesses reputation and retain customers
No matter if you are a small business or a large corporation, answering phone calls increases your reputation and creates lasting relationships with your clients. You can control your message from the first phone call with your customers and create a great first impression. A phone answering service takes the time to understand your business and how you deal with your customers. We will ensure that they all get the attention they need and are satisfied with the services you offer. A phone answering service can significantly increase your reputation and ensure that you retain customers to work with you in the future!
Virtual Assistant offers a phone answering service for businesses across New Zealand. Our professional team has an excellent phone manner, and we love earning and retaining customers for businesses. Our team is available for you whenever you need it and will take the time to understand your needs, so we can offer the best service for your new and long-time customers! Get in touch with us for our services today!
